Chinese Antique Gallery Info
Closer Shot Of Antique Pictures
If you need further antique info or a closer look at a particular antique pictures, you may click on the antique picture. If you still need further closer look at the antique pictures, please do not hesitate to contact Chinese Antique Gallery. Just e-mail us, we will reply your mail as soon as possible. We thank you for your interest in our antiques items.
Viewing/Authentication of Antiques
In the case of you need to view and authenticate the antiques items, we are pleased to inform that arrangement for viewing can be made at our office. You may bring along any apparatus and/or your antiques experts to accompany you.
We are only providing magnifying glass and turn table.
Just let us know when you are coming to our Malaysia office. We would be very much appreciated if you could inform us earlier so that the appropriate arrangements can be made by us before your arrival.
Warranty/ Guarantee
All our antiques items are guaranteed genuine. We provide a ONE (1) year warranty on the genuineness of the antique items from the date of purchase.
You may return the fake item, in the original condition, that you have purchased from us within ONE year from the date of purchase. You may choose for refund or replacement of equivalent value of another antique. All shipping cost incurred for returning goods are to be borned by customers.
Please keep the original receipt for claim purpose. You need to furnish the original receipt for warranty claims.
Antiques Measurements/ Colours
All antiques measurements furnished and described in our website are taken in approximation. Please allow small variation in the measurements, if any.
Some colours of the antiques may be slightly different from the pictures shown on the website due to the use of flashlight during shooting of the antiques pictures. We apologise for the slight variations or differences that exist.
Shipping Info
Worldwide as long as reachable by means of commercial transportation company.
All antiques items will be shipped to the desired destination as specified by the customer. The means of shipping methods can be by air, sea or land, if and only if applicable and possible.
The customers have to bear the actual shipping cost. We will find out the cost to ship to the customers' destination and inform the customers in advance of the actual shipping rate/cost. The customers may arrange their own shipping, if they preferred. If the customers are here to view the antiques, they may even bring them home by their own after purchasing the antiques items.
All antiques will be shipped within 2-3 working days upon clearance of the payment from our local banker. We will inform the customers when the payment is cleared from our local banker and advise the shipping according.
Tax
The customers have to be awared of any tax to be imposed by their local custom authorities at their countries when the antiques arrived at their countries.
We are sorry to inform that the customers/recipients of the antiques have to bear the import tax/duty, if any, at their countries when the the antiques arrived at the destination.
Insurance Info
Not all antiques items are insurable due to some circumstances. However, if you need to know whether the items
are insurable, please do not hesitate to contact Chinese Antique Gallery.
Payment Info
The following payment methods are accepted by us for both local and international customers:
i. Telegraphic Transfer via bank
ii. Irrevocable LC
iii. Paypal
iv. Credit card payment via Paypal and 2CheckOut
v. Banker's cheque
(for Malaysia only)
vi. Personal/Company cheque (for Malaysia only)
vii. Cash at office (but not via postage or courier)
Return Policy
i. Any dispute on the genuineness of the antique item purchased from us MUST be raised within 1 (ONE) year from the date of purchase to Chinese Antique Gallery (www.chineseantiquegallery.com). Any claim or dispute after the 1 (ONE) year guarantee period shall not be entertained by Chinese Antique Gallery (www.chineseantiquegallery.com).
ii. In the event of fake antique has been purchased from Chinese Antique Gallery (www.chineseantiquegallery.com), the customer making the claim MUST return the antique item in its original form and conditions to Chinese Antique Gallery (www.chineseantiquegallery.com).
iii.The original receipt of purchase MUST be submitted to Chinese Antique Gallery (www.chineseantiquegallery.com).
iv.The shipping cost of returned fake antique shall be borne by the customer.
v. The customer may opt to refund the purchase price of the returned antique or replacement of an equivalent price of another antique item.
vi. In the event of the replacement antique price is more than the returned fake antique purchase price, the customer shall pay the difference amount to Chinese Antique Gallery (www.chineseantiquegallery.com).
vii. In the event of the replacement price is less than the returned fake antique purchase price, Chinese Antique Gallery (www.chineseantiquegallery.com) shall return the difference amount to the customer.
viii. All shipping cost that incurred are not refundable and shall be deducted from the refund amount. All other charges by payment service providers shall be borned by the customer and shall be duducted from the refund amount.
ix. The customers may use any means of communication (e-mail, fax, phone, letter, etc) to lodge their warranty claims against the antique items. Chinese Antique Gallery will log down as an official warranty claim. Chinese Antique Gallery will be following up with the customers as soon as we received the warranty claims.
Appreciation
We are very much appreciated for your effort and your precious time visiting our website and writing to us. We hope you enjoy your visit in Chinese Antique Gallery (www.chineseantiquegallery.com).
We, the staff and management of Chinese Antique Gallery (www.chineseantiquegallery.com), would like to say a very sincere "Thank you" to you.
